Cancellation and Refund Policy

Package tour cancellation

Cancellation terms may vary by travel date, hotel, flight and confirmed supplier services.

• Free cancellation is available until 30 days before the tour start date.
• From 29 to 15 days before departure, a 35% cancellation fee may apply.
• From 14 to 7 days before departure, a 60% cancellation fee may apply.
• 6 days or less before departure, no-show, or after the tour starts: non-refundable.
• Domestic flight tickets are issued after the applicable payment has been received and the customer has approved ticketing in writing.
• Once domestic or international flight tickets are issued, airline change and refund rules apply separately.
• For packages with international flights included, airfare is confirmed before ticketing and becomes subject to airline rules after issue.

If a non-refundable hotel, balloon flight, flight ticket or special supplier service is confirmed with the customer's approval, that cost is deducted from any applicable refund.

The cancellation deadline and the remaining-payment deadline are different conditions. Check the payment rule for your booking.

Existing bookings retain the conditions confirmed when booked. This page does not change those conditions retrospectively.

Applicable refunds are processed within 7–15 business days after deducting applicable fees. Contact our team to request a cancellation.

Conditions for earlier bookings

If these earlier conditions were confirmed for your booking, they remain available below, including their rescheduling options. They do not replace the current package tour conditions above.